Canada Immigration -

Frequently Asked Questions - Canada Immigration

Is there something that isn't quite clear or that doesn't make sense? Or maybe you just have a question that isn't covered in the different pages of our site...

Rather than create an ever expending and difficult to navigate FAQ section, we have decided to cover any frequently asked questions in a more personal and interactive way.

Looking for Answers - Step 1:

Please feel free to visit our "Community Discussion Forum" where you may find that your particular question has been asked before. If it hasn't, feel free to register for a free account on our forum (your personal information is safe and you don't have to use your real name). Once you have registered, you may log in and post questions or comments on the forum under the relevant category. We have specialists in various fields who check in and provide answers to your questions on a frequent basis. Also our forum is a great place to get together with other prospective immigrants and newcomers to Canada and discuss issues of common interest, who knows, you may just find your first Canadian friend at our forum. So go ahead and sign up...

Here is the link to our NEW community forum...

Looking for Answers - Step 2:

If you're not having any joy at the forum, or your particular question or comment is not applicable to the categories at the forum, please feel free to contact us:

Please Note: If you accidentally sent your message to the wrong department, your message may be lost and not answered. Due to the volume of messages we receive, each center is only responsible for answering issues related to their department.

Contact us about general issues at our Information Center

Contact us about immigration issues at our Immigration Center

Contact us about Relocation issues at our Relocation Center

Contact us about settlement issues at our Settlement Center

Please take note that not all correspondence is responded to. We reserve the right not to respond to messages enquiring about information that is readily available on our website. All correspondence is answered in the order in which it is received and Soft Landings Members receive priority response before non-members. You may experience a 73 hour delay before receiving a response from us.

Looking for Answers - Step 3:

It may take a little longer to receive a response, but sending us correspondence via mail is your one sure way of getting an answer to your questions. We respond to all correspondence received via direct mail. Want to send us a letter? Here's our address: